This Policy is for the 1% of those Musicians who will never be satisfied.
If you received a defective item, you may choose to have it replaced or refunded within 10 CALENDAR days. We are not responsible for the pickups after this time frame. Any pickups that are returned may be subject to a 20% restocking fee, at our discretion.
Any items that have been modified, or mounted are not eligible for return.
Custom Made To Order Pickups / Non Standard Pickups, are not returnable and are not eligible for refund. Emails after an order that ask for changes are not guaranteed to be altered.
Clearance and Demo models are sold as is and are not eligible for return.
We are a very small shop, with minimal overhead. All items are checked extensively before being carefully packaged.
Feel free to email us with any questions you have.
For a Return Authorization number, email us with the word "Return" from the CONTACT US page.
If a RMA is issued for a return, the products must be received by The Rose Pickups Co. within 10 calendar days from the date the RMA was issued. Rose Pickups will not be held responsible for lost or late deliveries. Customer is responsible for return shipping.
We will work to resolve any issues we may come across, but if we cannot come to an agreement, please understand that POLICY IS POLICY! :
"To the 99% of those who buy from us and are happy, thank you so much for giving Rose Pickups a try. These policies are for the 1% of those who will never be satisfied. We will always try to work something out for our customers, but unfortunately, some choose to take advantage of our friendliness, with threats of posting bad comments and sending emails to others that have influence." ~Ken